Primo Ticketing

Privacy Policy For Mobile Application

Primo Ticketing LLC (“Primo Ticketing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our mobile applications (the “App”), available on Apple iOS and Google Android platforms.

This Privacy Policy is designed to comply with the requirements of the Apple App Store and Google Play Store.

1. Scope of This Policy

This Privacy Policy applies to:

  • Primo Ticketing mobile applications on iOS and Android
  • In-app features, communications, and customer support

This policy does not apply to third-party websites or services that may be linked from the App.

2. Information We Collect

A. Information You Provide Directly

We may collect the following information when you use the App:

  • Name
  • Email address
  • Phone number
  • Account login credentials
  • Billing and transaction information
  • Customer support inquiries

B. Ticketing and Transaction Data

  • Event details and ticket purchases
  • Attendance and check-in data
  • Refunds, transfers, and order history

C. Automatically Collected Information

When you use the App, we may automatically collect:

  • Device information (device model, operating system, app version)
  • Unique device identifiers (such as IDFA or Android Advertising ID, where permitted)
  • IP address
  • App usage and interaction data
  • Crash logs and performance data

D. Location Information

  • Approximate location (derived from IP address)
  • Precise location only if you grant permission and only when required for specific app functionality

E. Permissions

Depending on your device and usage, the App may request access to:

  • Camera: (e.g., ticket scanning)
  • Photos/Media: (optional uploads)
  • Location services: (event or venue-related features)

You may enable or disable permissions at any time through your device settings.

3. How We Use Your Information

We use collected information to:

  • Create and manage user accounts
  • Process ticket purchases and payments
  • Deliver tickets and event communications
  • Enable event check-in and scanning features
  • Improve app functionality and user experience
  • Provide customer support
  • Prevent fraud and unauthorized activity
  • Comply with legal and regulatory requirements

4. Sharing and Disclosure of Information

We may share information with:

A. Service Providers

Third-party vendors that help us operate the App, such as:

  • Payment processors
  • Analytics and crash reporting services
  • Cloud hosting providers
  • Customer support platforms

These providers are contractually obligated to protect your information and use it only for authorized purposes.

B. Event Organizers

Limited ticketing and attendance information may be shared with event organizers to support event operations.

C. Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests or legal processes
  • Protect the rights, safety, and security of Primo Ticketing, users, or others

D. Business Transfers

Information may be transferred as part of a merger, acquisition, or sale of assets.

5. Advertising and Tracking

Primo Ticketing does not sell personal data.

If tracking technologies or advertising identifiers are used:

  • Tracking occurs only in accordance with applicable laws
  • iOS users will be prompted via App Tracking Transparency (ATT) where required
  • Users may opt out through device settings

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the App and related services
  • Meet legal, accounting, or regulatory obligations

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption of data in transit
  • Access controls and authentication measures

However, no system can be guaranteed 100% secure.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict certain processing

Requests can be made by contacting us using the information below.

9. Children’s Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us so we can delete it.

10. International Users

Your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App and updated with a new “Last Updated” date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Primo Ticketing LLC
Email: info@primoticketing.com
Address: 52 Edgemont Highlands Pass, Durango, CO 81301